Refund policy

Returns & Exchanges Policy

At KingCamp Shop, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we offer a straightforward returns and exchanges process.

Return Eligibility

You may return eligible items within 15 days of receiving your order.

To qualify for a return, items must:

  • Be unused and in their original condition.

  • Include all original packaging, accessories, manuals, and tags.

  • Not show signs of wear, damage, or alteration.

  • Be accompanied by proof of purchase.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Clearance or final sale items.

  • Gift cards.

  • Customized or personalized products.

  • Products damaged due to misuse, improper care, or normal wear and tear.

How to Request a Return

To initiate a return, please contact our Customer Support team at:

Email: support@kingcamp-shop.com

Please provide:

  • Your order number.

  • The item(s) you wish to return.

  • The reason for the return.

  • Photos of the product if it is damaged, defective, or incorrect.

Our team will review your request and provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is defective.

  • The item was damaged during transit.

  • An incorrect item was delivered.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on your payment provider.

  • Original shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We accept exchanges for eligible products within 15 days of delivery.

If you would like to exchange an item for a different size, color, or model, please contact our Customer Support team before returning the item.

Exchanges are subject to product availability.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

  • Your order number.

  • A description of the issue.

  • Clear photos showing the problem.

We will work quickly to provide a replacement, exchange, or full refund where appropriate.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

Since orders are typically processed within 1–2 business days, please contact us as soon as possible if you wish to cancel your order.

Once an order has been shipped, it can no longer be canceled and must follow the return process outlined above.

Contact Information

KingCamp Shop
2543 Martin Ave SE, Grand Rapids, MI 49507, USA

Customer Support Email: support@kingcamp-shop.com

If you have any questions regarding returns, exchanges, or refunds, our support team will be happy to assist you.