Shipping policy

Delivery Policy

Delivery Information

At KingCamp Shop, we strive to provide reliable and efficient delivery services to customers worldwide. This Delivery Policy explains our shipping methods, delivery times, processing periods, and shipping charges.

By placing an order on our website, you agree to the terms outlined below.

Delivery Areas

We currently ship to customers worldwide, except for:

  • Certain countries and regions within Asia.

  • Remote, restricted, or inaccessible delivery locations.

  • Areas where shipping carriers are unable to provide service.

If we are unable to deliver to your location, we will notify you and issue a refund if applicable.

Order Processing Time

All orders are processed within 1–2 business days after payment has been successfully confirmed.

Please note:

  • Orders are not processed on weekends or public holidays.

  • During peak seasons, promotions, or holidays, processing times may be slightly extended.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Methods

Standard Shipping

Carrier: DHL or FedEx

Shipping Fee: $12.95

Estimated Delivery Time: 10–15 business days after shipment

This shipping option provides reliable international delivery with tracking services.

Free Shipping

Carrier: EMS

Shipping Fee: Free

Eligibility: Orders valued at $50 or more

Estimated Delivery Time: 15–25 business days after shipment

Free shipping is automatically applied to qualifying orders during checkout.

Delivery Time Estimates

Estimated delivery times include shipping transit only and do not include the order processing period.

Shipping Method Delivery Time Cost
DHL / FedEx Standard Shipping 10–15 Business Days $12.95
EMS Free Shipping (Orders Over $50) 15–25 Business Days Free

Delivery times are estimates and may vary depending on destination, customs clearance, weather conditions, transportation disruptions, or other factors beyond our control.

Customs, Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, or additional fees imposed by local authorities.

Customers are responsible for any customs duties, taxes, or fees required by their country unless otherwise specified.

Tracking Your Order

When available, tracking information will be sent to the email address provided during checkout.

Customers may use the tracking number to monitor shipment progress through the carrier's website.

Please allow up to 48 hours after shipment for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

KingCamp Shop is not responsible for delays, failed deliveries, or additional costs resulting from:

  • Incorrect addresses

  • Incomplete addresses

  • Invalid contact information

  • Failure to collect a package

Additional shipping fees may apply if a package must be reshipped.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact our customer support team.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Payment Methods

We currently accept the following payment methods:

  • Visa

  • MasterCard

  • JCB

  • PayPal

Orders will only be processed after successful payment authorization.

Contact Us

If you have any questions regarding shipping, delivery times, or tracking information, please contact us:

KingCamp Shop

Company Address: 2543 Martin Ave SE, Grand Rapids, MI 49507, USA

Customer Support Email: support@kingcamp-shop.com

Our customer service team will be happy to assist you with any delivery-related inquiries.